Orders will be shipped using "Expedited" Canada Post usually within 3 business days after you place an order. All orders contain tracking information and is estimated to arrive between 5-21 business days. You can monitor the shipping progress using the tracking number provided in your shipping notice. Please be aware that Canada Post may face higher than normal traffic prior and during the holiday season that may impact delivery expectations.
GENERAL NOTE All painting and glass cutting is done by hand. Each piece will vary slightly and will be one of a kind. Therefore, the product you receive maybe slightly different from the item pictured in the listing unless stated otherwise. Colour presentation on your computer screen may differ. Occasional bubbles are expected in fused glass, contributing to the folk art physicality that is part of the charm. Feel rest assured knowing that your piece will be made with the utmost quality and care that goes into making all of Fused Glass Diva's original fused glass items. DAMAGED GOODS, REFUNDS & EXCHANGES Fused Glass Diva puts a lot of time, love, and effort into each of fused glass works and am confident that your item will reflect this. However, if you have any issues with your order, please contact Lori and she will work with you to resolve the situation as soon as possible. Authorized Returns Only. You will be required to supply a written reason as to why you are requesting a refund. There is a restocking charge of 30% on all returns. Authorized return items must be returned in its original condition, and properly re-packaged (in its own original packaging if possible) for a safe return. Customer pays for all shipping fees encountered when making a refund. Returning items must be received by Fused Glass Diva within 21 calendar days of your original receipt date. No credit refund (via method of original payment) will occur until item is received in original condition by Fused Glass Diva. Damaged Goods. Always inspect you unopened package for damage before you open it. If the box is damaged, please take safety precatutions (you may be dealing with broken glass) and take photos of the box damage before you attempt to open it. In The Case of Breakage Upon Arrival. Despite our every effort of having your order arrive safe and sound, it is glass and therefore breakable. It is also been processed by a third party carrier. Sometimes, bad things just happen! Upon arrival of order, inspect the exterior of package before opening. If there is anything suspicious or not quite right, take a photo of what is concerning you. Open carefully if you suspect damage. If there is damage, take photos again. Do not remove it from the packaging. Pictures take the place of a thousand words and don't require bandaids! Email the photos to firstname.lastname@example.org immediately with your thoughts and theories as to how you think this breakage occurred. After all information is communicated, Lori will make a decision and give instruction on whether the item is a candidate for return back to Fused Glass Diva or if it should be disposed on site. If this is the case, a replacement will be discussed.